I wanted to give you another update regarding the services we are providing at Albany Dental during the COVID-19 situation.

Dentistry is considered an essential service, so the surgery will remain open. During the lock down we will only be allowed to provide “essential dental procedures”. These include:

  • certain fillings
  • tooth fractures
  • relief of pain
  • tooth aches
  • urgent extractions
  • dentures
  • other limited treatments.

If uncertain, please call us for clarification. Don’t leave a problem to get worse.

This also means for the time being we are temporarily discontinuing routine check-up and cleans, and any non-urgent work including but not limited to: minor fillings, cosmetic work and crown/bridge work.

In this fluid environment we cannot guarantee the days we will have appointments available; however, it is our aim to have a dentist here available for you as regularly as we can. Please call us and we will accommodate you as soon as possible.

In addition to the already high standards of infection control already in place, we have introduced the further policies:

  • Each patient is responsible for swiping their own health fund card through HICAPS (with direction from staff).
  • No cash payments will be accepted until otherwise advised. Card and contactless payments only.
  • We will ask patients to remain in their car prior to their appointment, and call our reception to notify them of your arrival. Following this, a staff member will call when a practitioner is available to see you. This is to reduce social contact in the waiting room and common areas.

We are taking every step to make it as safe as possible for you to continue seeing us and endeavour to keep you updated throughout this situation.

If you are concerned about anything, please give our friendly staff a call. We are part of your community and we think of you as our extended family. If you need anything in this time, please don’t hesitate to reach out to us. Please check out our website and Facebook page for any further updates.

Cassie

Practice Manager