It is our policy at Albany Dental to pay for treatment on the day of service.
If you have forgotten to bring your health fund card, we ask that you pay and then claim back directly from your health fund. For legal reasons, this policy also applies to family rebate visits.
We appreciate that sometimes you may need to cancel or reschedule your appointment and kindly request that you provide at least 24 hours’ notice. Due to a high volume of no-show bookings, we as a small business have been forced to implement this new policy. Failure to provide sufficient notice will mean a $100 fail-to-attend fee will be charged.
We understand that sometimes things happen and you can’t always predict things out of your control, but we would appreciate as much notice as possible should you be late or needing to move your appointment.
We thank you for your cooperation and continued support in allowing us to be able to do what we love.